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The following outlines our returns, exchanges and refund policy. By processing your payment with Rivers of Yarrambat, you are accepting the following terms and conditions regarding shipping and any returns of your purchases. Please note that refunds will strictly only be provided for items assessed and deemed as faulty. A store credit or exchange will be offered in all other circumstances.

All return policies issued by Rivers of Yarrambat abide by and are in line with the Australia Consumer Law (ACL)

If you require clarification or have any questions, please contact customer service via email theshop@riversofyarrambat.com or phone (03) 9436 3220.

NEED TO RETURN AN ITEM? HERE ARE THE STEPS! 
  
1. Read the Returns Policy information located on this page to see if you qualify to make a return. 
  
2. Download, print and complete a returns form.
  
3. Include your returns form with the item(s) you wish to return and package together in a mailing satchel. 
  
4. You will need to cover the return postage to send your return to us, please also ensure to send your order with an activated tracking number and have this information accessible. 

Please send all returns to the following address: 

RIVERS OF YARRAMBAT RETURNS 
28 KURRAK ROAD
YARRAMBAT 
VIC, 3091

RETURNS POLICY

  • Items can be returned within 14 days of successful delivery for an exchange or store credit. Please note we do not offer refunds. A refund will only be provided if an item is assessed and deemed as faulty.
  • All item(s) to be returned must be in their original, unworn/unused and unwashed condition. All tags and incidentals (i.e. spare buttons, original packaging) must be attached. There must be no attempt made to alter the product or evidence the product has been damaged, dropped or broken after delivery.
  • Please take care when trying on the item as we are not able to accept returns with makeup stains. If the item is deemed unsellable it will simply be returned to the customer.
  • We have a strict no-returns or exchange policy on any body piercing jewellery including earrings unless the item is faulty. This is in the interest of hygiene for other customers purchasing body piercing jewellery in store.
  • Please check your junk mail before emailing Rivers regarding order information as emails can sometimes redirect themselves there.
  • By purchasing from Rivers of Yarrambat, you have accepted the possibility of slight variations in colour and size specifications. Colours may appear slightly different dependant on individual monitor settings.

PROCESSING TIME

  • We process all returns within 1-2 business days of them being received.
  • You will receive an email with the details and outcome of your processed return.

STORE CREDIT

  • Returned items will be issued a store credit, unless you have requested an exchange or have been approved for a refund due to a faulty garment.
  • A store credit is valid for six months from the date of issue and can only be used in one transaction.
  • A store credit does not cover shipping costs and cannot be used to purchase gift cards.
  • A store credit cannot be used in conjunction with any other discounts.

EXCHANGE

  • If you would like to make an exchange please complete the returns form with the details of your requested exchange.
  • It is required that you include a return postage satchel, so we can send the requested item back to you. If this is not supplied, a store credit will be automatically created in its place.
  • Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot hold items for exchanges.
  • Any requested items that we do not have in stock will automatically be issued as a store credit to use at your leisure.
  • We highly recommend keeping a tracking number of the parcel that you send back To Rivers of Yarrambat. If a parcel does not make it back to Rivers safely we are not liable to replace/credit your item.

FAULTY ITEMS

  • Rivers of Yarrambat have strict quality control procedures in place. Every item that leaves our warehouse is individually checked and signed off before being shipped.
  • Please contact customer service via email theshop@riversofyarrambat.com or phone (03) 9436 3220 within 24 hours of receiving your product if you believe it to have a manufacturing fault. We will treat this at the highest of priority. Please ensure you do not throw out any of the packaging information as this will be required to move forward.

REFUNDS

Refunds will only be provided if an item is assessed and deemed to be faulty. Please contact the Rivers of Yarrambat Customer Service Team to be approved for a refund for damaged of faulty products. Email the shop@riversofyarrambat.com or phone (03) 9436 3220.

 AUSTRALIA POST

Lost/stolen packages
Rivers of Yarrambat cannot accept responsibility for items that are lost or damaged when being sent out or returned to us. You assume any risk of loss, theft or damaged goods during transit; therefore we advise you take out shipment registration of insurance with your postal carrier. Rivers are happy to assist with any questions, but please direct all enquiries to Australia Post. If this situation arises, the customer can only be reimbursed if Rivers are approved a credit by Australia Post for the lost/damaged item. We highly recommend customers keep a copy of their tracking number when returning items to Rivers. If we do not receive a return/receive a return damaged, we are not required to compensate the customer.  

 Covered by this service
Our Australia Post Service offers delivery with safe drop or will be sent to the post office at the driver’s discretion. This means if you are not home at the time of the delivery, your order will be left in a safe place, so it is ready and waiting for you. Australia Post will also take a photo of where your order was left. If you have specific instructions on where you need your post delivered, please contact Australia Post with your tracking number and give them this information. Any instruction left in the notes section on our website cannot be passed onto Australia Post as we are a separate service.

 SALE ITEMS

  • We do not accept returns on sale items so please choose carefully. 
  • If you require the same item in a different size, please contact customer service via email theshop@riversofyarrambat.com or phone (03) 9436 3220 with your order number and we will do our best to accommodate you.
  • Items purchased during flash sale periods are included under this sale policy so please ensure you choose your item(s) carefully.

 DISCOUNT CODES

  • Only one discount/credit code can be used per order.
  • If you have an existing code during a sale period, unfortunately only one can be honoured - so it is up to you to decide which ones to use.
  • If you forget to use the code in your order we are unable to refund/credit the difference to amend this.
  • Discount codes cannot be honoured outside their given timeframe.